Current Openings: Account Management Assistant
now Queen Winter Management, one of Vancouver’s largest winter service providers, is seeking an Account Manager with experience to join our team.
We are a fast-moving organization that is committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential.
This contractor position provides seasonal flexibility with “peak” hours (25 to 40 hours) expected from June-Dec and less (5-25 hours) the rest of the year. This position comes with opportunities for advancement into an Account Manager role. It is primarily a remote position, with occasional in-person meetings at our Port Coquitlam office. Hours are only estimated and depend on winter weather, demand for services and the candidates commitment to lead generation, prospecting, follow up and sales activties.
Rate: Starting at $22 /hr – based on experience
The Account Manager reports to the Director of Account Management and performs a variety of functions such as:
- Oversight and management of our property client accounts
- Data entry in CRM, proprietary software, and spreadsheets to ensure the accuracy of all records
- Prospecting for new business within assigned verticals
- Handling incoming & outgoing phone calls
- Client support & communication
- Creating client proposals and quotes
- Assisting with account renewals & retention
- Following up with clients as requested
- Drawing service aerials using our proprietary software and Google Earth
- Drafting announcements & reports
- Preparing and sending contracts to clients for signature
- Onboarding new client contracts and offboarding cancelled contracts
- Utilizing G Suite tools for the creation of documents and spreadsheets
- Accurately entering, editing & cross-referencing data
- Communicating and collaborating with various departments such as Financial, Operations and Shovel Squad
- Reporting information to our Financial Team for Accounts Receivables
- Other various tasks that may be assigned
Ideal Candidate would have experience in the following areas:
- Using QuickBooks, G-Suite, Excel, Word, Google Earth, Basecamp
- CRM experience (HubSpot considered an asset)
- Working with property managers and real-estate management
- Business to Business Account Management
- Administrative Support
Ideal Candidate Skills & Experience:
- Organized
- Self Starter
- Grounded & Professional
- Excellent Interpersonal skills in key areas (Verbal and Non Verbal Communication, Listening, Negotiation, Problem-solving, Decision-making, Assertiveness, Personal Management & Self Awareness)
- Customer Service Oriented
- Personable
- Team Player
- Detail Oriented
- Critical Thinker
- Highly proficient in English
- Able to multitask, manage timelines & meet deadlines
- Technologically proficient and types 40 WPM
- Enjoys technology, innovation and learning proprietary software
- Familiarity with the general geography & areas of the Lower Mainland
- Seeking a long term position with growth opportunities
- An entrepreneurial mindset would be an asset
A candidate must be willing to learn how to use our proprietary software and understand that through out the year (especially during the winter season) it is expected that they will be available and on standby to respond in a timely manner to any client concerns. This may require weekend and after-hours work, including public holidays. As a contractor the candidate will be responsible for ensuring they are available and fulfilling their duties throughout the week as required.
Learn more about Snow Queen Winter Management at https://snowqueen.co
Socials: @snowqueen.co