Current Openings: Dispatcher

Snow Queen Winter Management, one of Greater Vancouver’s largest winter service providers, seeks casual, on-call dispatchers to join our operations team. Our woman-led organization is committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential.

Join the thrilling world of winter services. When the snow starts falling, you’re going to want to be involved! This position is perfect for those who want to make extra money working through the winter season.

Snow strives to create a positive and fun atmosphere in a fast-moving environment. An ideal candidate will be able to handle a high-pressure environment with focus, mental agility, and the ability to multitask.

During a snow event, clear and concise communication in English between you, the dispatcher, snow removal teams on the ground, and operations is necessary. Ensuring teams on site are on track to meet critical timelines and have the operational support they require. You will have paid training on our proprietary dispatch & management software.

Winter weather is unpredictable, the ideal candidate will have the ability to work weekly rotating day and night 12.5 hours shifts on-call. Snow may happen anytime so shifts may occur on weekdays, weekends, and holidays.

This is an on-site position at our operational headquarters in Port Coquitlam. A candidate is required to have a winter-ready vehicle of their own to travel to and from the office during snow storms and may be asked to travel to work sites if needed. 

Compensation: $30/hr + Overtime

Duties Include:

Under the general supervision of a Dispatch Supervisor and reporting to Snow Queen’s Operation Manager, a Dispatcher performs a variety of operational functions such as:

  • Using proprietary software to dispatch large teams.
  • Entering, maintaining & cross-referencing data. 
  • Ensuring jobs are completed efficiently and to Snow Queen Standards.
  • On-the-spot problem-solving.
  • Delegating and directing the work of contractors.
  • Documenting pertinent information.
  • Handling incoming & outgoing phone calls.

Ideal Candidate’s Skills & Qualities:

  • Grounded & Professional
  • Excellent Interpersonal skills in Key Areas (Verbal Communication, Listening, Problem-solving, Decision-making, Assertiveness, Personal Management)
  • Team Player
  • Detail Oriented
  • Systems Thinker
  • Technologically Proficient with High Computer Input Rate
  • Able to Multi-Task Effectively
  • Works Well Under Pressure
  • Familiarity with the Areas of the Lower Mainland
  • Highly Proficient in English

Learn more about Snow Queen Winter Management