Yes, we do. Our Operations Department is monitoring the weather around the clock during the winter season. Whether it’s an overnight snowfall or an early morning freeze, we’re ready to go when your site needs attention.

We use several sources to closely monitor the quickly changing weather. We also have proprietary software that alerts us to unforecasted freezing events. As soon as the snow starts, we use site assessments, digital CCTV live streams and utilize our team across our service area to provide real time updates. Depending on the situation, we dispatch to start our service routes once snow has started to accumulate.

Nope! We have got you covered day or night.

We handle all essential areas that were identified in your service area aerial at the beginning of your property onboarding. In most cases, it includes: parking lots, walkways, stairs, ramps, entrances, and exits. Every property is mapped and reviewed before the season starts so our crews know exactly where to go and what to prioritize.

We are equipped to work with all larger or multi-unit sites, including strata complexes, industrial, and commercial properties. Each client is unique, so we customize the aerial and scope of work.

No. Our flat-rate contracts are locked in for the full season. No matter how many snowfalls hit, the price stays the same from start to finish.

Yes, you can. Every visit is recorded with GPS tracking, photos are taken before and after service, and we collect time-stamped logs. If you ever need documentation for insurance or liability purposes, we can send detailed service reports on request. If you are requesting detailed service records, it is an additional fee of $299.00.

Yes! We are big believers in keeping BC and our planet healthy and green. Although most deicers contain sodium chloride, we use products that ensure we are being responsible, yet affordable. If you want specialized products, contact our Account Management team if your company has environmental initiatives.

We prioritize reliability and preparedness, so we maintain a ground crew equipped with well-maintained equipment and have backup machines on standby. This ensures that if any equipment experiences an issue during a storm, we can quickly deploy replacements without interrupting service or delaying snow removal on your property.

Not typically. If your property is on Google Maps, we create a customized site map during our free quoting process. If your building is new or has had recent construction, supplying our team with design drawings and site plans help us be as accurate as possible.

Yes. We carry 5 million dollar Snow Removal specific Commercial General Liability coverage and we are compliant with WorkSafe BC.

We take liability very seriously and go above and beyond to ensure your property is safe. For that reason, our contracts include an indemnification and hold harmless clauses.

We dispatch when snowfall reaches 1.5 – 2 inches. Additionally, we activate de-icing services whenever temperatures drop below freezing to keep your property safe and accessible. We reserve the right to provide services at our discretion, as this is a general guideline.

Yes. We clear snow from all private roads and access points on your property. However, we do not provide snow removal services for government-owned roads or public streets.

Safety is a top priority for our ground crew. Each team member brings valuable experience and a strong understanding of best practices for working safely around pedestrians and vehicles. We also maintain close oversight during operations to ensure all safety measures are followed, keeping your property secure throughout the snow removal process.

Yes. We fully comply with all applicable municipal and regional bylaws to ensure that our snow removal services meet local regulations and standards.

Absolutely. Our CEO is a Supreme Court Expert in winter liability management, ensuring safety is a top priority across all operations. Our operations team has extensive knowledge of winter safety protocols and equipment operation to supervise and support our ground crew. Additionally, our ground crews are trained following best practices set out by the Snow & Ice Management Association, so you can trust that our team is well-prepared to work safely and effectively.

We have several team members supporting our Sales Department. Our quoting process is customized and comprehensive and can take 2 – 5 days under normal circumstances. We receive higher quotation request volume in September and the turnaround time can take longer. We encourage you to let us know if you need an expedited quote, and get your quote requests in early to avoid delays.

We feel your frustration! Especially after our ground crews have already provided services. If this happens, simply email info@snowqueen.co and ask us to return to address the new liability. Additional service charges may apply.

Snow Queen specializes in Strata (condo, highrise, townhouse) as well as Commercial and Industrial. Our sister company shovelsquad.ca offers on-demand services for residential homes. 

Our service area includes: North Vancouver, West Vancouver, Vancouver, Downtown Vancouver, Burnaby, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Surrey, Langley, Aldergrove, Cloverdale, Pitt Meadows, and Maple Ridge. We have plans to expand into Squamish, Whistler, and the Fraser Valley. 

We try our best to do our best, but sometimes things don’t go as planned. We apologize if you have had a service issue. Please email info@snowqueen.co to give us a chance to remedy the situation immediately.

All of our invoices are pushed out through our software after our management team validates the work that has been done on-site. If something seems wrong, please don’t hesitate to reach out to us at info@snowqueen.co or if you need our Accounting Department, please email us at accounting@snowqueen.co.

We accept a variety of payment methods such as EFT, e-transfer, and Direct Deposit. We also accept paper cheques at an additional $25 service and processing charge.

We ONLY apply de-icer on a property when it is necessary. The Lower Mainland of BC is a rainforest with intermittent rain, high humidity, and cold systems that move in overnight, requiring a complex and multi-faceted approach to when and how de-icing is completed. We use a 3-check system to review de-icing needs before every application. First, we check past, current, and upcoming weather conditions to review if the previous de-icing will be sufficient. Second, we dispatch localized Site Assessors to determine how our de-icer is performing in specific regions. Finally, if required, we complete an individual visit to every property we service. If our crews determine a service is not required, we provide a FREE site assessment instead.

We generally dispatch ice management services at or around freezing temperatures while considering air temperature, surface temperature and ground temperature and independent forecasts and site conditions. 

Snow Queen has packages that include high liability accommodations, including priority or timed services.

SERVICES INCLUDE:

• Automatic Site Assessments
• Site Review / Aerial Processing & Service Map Generation
• Responsibly Selected De-Icer
• Comprehensive Site-Specific Liability Mitigation (Assessment / Strategy)
• Automatic Dispatch for Snow Clearing at 2″ Accumulation
• Automatic Dispatch for De-Icing Application
• No Charge Basic Service Reports
• Expanded Historical Service Reports at $299 per request
• Parking lots and visitor stalls
• Sidewalks and walkways
• Building entrances and lobbies
• Wheelchair ramps and staircases
• Emergency exits and fire lanes
• Loading and delivery areas